Warranty
Warranty Period:
A full 12-months from date of purchase against all manufacturing defects.
What does the Warranty Cover?
1. Any defect in manufacture which results in the product failing to perform substantially as described in authorising advertising or literature. You must check for any faults (ie. stitching, zips, poles, etc) within 24-hours of erecting the tent for the first time and if there’s a problem let us know ASAP.
2. We will either repair or replace the product at our discretion, providing that the fault is found to have been caused by manufacturing defect and not from extreme weather conditions, misuse and/or tampering.
What the Warranty Does Not Cover!
1. Any initially weeping from side seams.
2. Any damage caused by high winds.
3. Any damage resulting from improper use, rough handling and/or tampering.
4. Faulty installation or modification made during installation – this includes damage done from over tightening the guy-ropes (eg. bent poles, ripped tabs, etc).
5. Damage caused by rust, mold, UV, insects, animals, misuse, incorrect operation, adverse weather, high winds, accidents, and fair wear & tear.
6. The cost of removing and reinstalling the product.
7. Transport charges and damage in transit. It is the customer’s responsibility to deliver and pick up the product, including any costs associated with the shipment of your repair or replacement product. If you do freight your product, we recommend that you insure it against loss or damage.
8. Any loss/damage directly or indirectly associated with the product failing to operate.
PLEASE NOTE: The warranty does not cover minor seam leakage. With all Bell Tents there's a break-in period requiring a couple of cycles of soaking & drying for the seam stitching to shrink slightly to become fully waterproof. In the beginning one or two of the wall seams may do a bit of weeping in the rain, but nothing major. HOWEVER, if you don't want to wait until the offending seam seals of its own accord then a touch of waterproofing will sort it out (see Weather Shield in Camping Accessories).